Troubleshooting

Onboarding Errors

• QR Code scan crashes the Helium App
• App Error: no_onboarding_key
• App Error: invalid_txn_fee
• App Error: unknown_gateway

Error Logs

• Error message: failed to send witness, max retry

Earnings Performance

• Low earnings or large gaps between rewards

Relayed Errors

• Explorer or App says that my Hotspot is relayed